Department store lighting at supermarket prices

Customer Services 01282 69 77 77 | Mon - Fri, 9am - 5pm

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Department store lighting at supermarket prices
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  • Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS


If there's a question that you need answering, please have a look in our FAQ's.

If your question doesn't appear in this section then please contact us and we will be happy to help you.


Q: What are Lighting Supermarket.com's working hours?

A: You can contact us Monday - Thursday 9:00am to 5:00pm and Friday 9:00am to 3:30pm excluding any Bank or National Holidays. Our range of Tiffany, Table Lamps, Ceiling Lights and other home and garden lighting is available to purchase online via our website 24 hours a day, 7 days a week (we will notify you on the website if we are expecting any temporary site closures).


Q: Do you have a showroom?

A: We do not have a showroom, however we do have three shops in the North West of England. Have a look for your nearest shop here.


Q: Do you have a catalogue?

A: We currently have a 2015/2016 catalogue that features a large selection of our products. To request one, please call us. Our website is the best place to find our latest products.


Q: What methods of payment do you accept?

A: Lighting Supermarket.com accepts most major credit and debit cards including Mastercard, Visa, Maestro and Visa Electron. We also accept Paypal.


Q: Do Lighting Supermarket.com's prices include VAT?

A: All of our prices shown are inclusive of VAT at 20%. A price breakdown that shows how much VAT is charged on your product(s) is displayed before checkout.


Q: Is it safe to purchase products online?

A: Buying online with Lighting Supermarket is extremely safe and secure. Our site has up to date security software to ensure all payment and personal details are secure throughout your shopping experience. Card details are never stored on our server.


Q: What happens after I order my product(s)?

A: When you have placed your order with us, you will receive an email confirmation. We will then pick and pack your product from our warehouse and we will despatch it with our courier to your address. You will receive an email when we have despatched your order. A tracking number will be on this email so you can track where your parcel is with our courier. 

If you haven't received any of our emails or your order then please call us on 0845 602 5810.


Q: How long do you take to deliver?

A: Our lighting goods that are in stock will be despatched the same day, if the order is processed before 3pm. For more information please see our Delivery Policy.


Q: How much do you charge for postage?

A: Our postage charges vary - please see our Delivery Policy.


Q: What if no-one is available to accept the delivery?

A: If you are aware that no-one is available to accept delivery before you place the order, you can request that the delivery to be left with a neighbour or in a safe place. This can be done in the Special Instructions box on Your Details page, when you are entering your details.


Q: What if my goods are damaged or faulty?

A: If you receive an item that is damaged, please contact us within 7 days of delivery. At that time, you can let us know if you want a refund or replacement. If your item isn't working properly, please check the product information to ensure your item is installed correctly. If you need additional assistance, you need to request missing pieces or replacement parts, or you need warranty information, please contact us.


Q: What if I am not happy with my order?

A: Any items to be returned due suitability must be returned at the expense of the customer by registered means. It is important that returned items are in the best possible condition, so please take reasonable care of them and keep all packaging. Items must be returned in the condition in which they are delivered, with all labels intact. If you wish to return your order then please notify us within 7 working days.

Q: What if I have a complaint?

In the unlikely event that you are unsatisfied with your shopping experience with Lighting Supermarket.com, please contact us to discuss your concerns. We will endeavour to deal with your complaint in an efficient and professional manner.

If any of the FAQ's above still don't answer your question or you have a question that doesn't appear on this list, please call us on 0845 602 5810 / 01282 697777 or email us at sales@lightingsupermarket.com.

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